Privacy Policy

Privacy Policy – Global Control Company

Last Updated: March 29, 2025

At Global Control Commercial Company (GCCo), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us through our website (www.control.com.sa), email (Info@control.com.sa), or other communication channels. As a leading provider of procurement, consultancy, and turnkey supply solutions in Saudi Arabia, we adhere to the Kingdom’s Personal Data Protection Law (PDPL) and international best practices to safeguard your information.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at Info@control.com.sa or +966 13 867 0691.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Information: This includes your name, email address, phone number, company name, job title, and other contact details you provide when you submit inquiries, request quotes, or communicate with us.
  • Business Information: Details related to your organization, such as vendor numbers, project requirements, or procurement needs, which may be shared during consultancy or supply engagements.
  • Website Usage Data: Information collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. We may use cookies or similar technologies to collect this data (see Section 5 for more details).
  • Communication Data: Records of your communications with us, such as emails, phone calls, or messages, to ensure we can respond to your inquiries effectively.

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Service Delivery: To process your inquiries, provide quotes, manage procurement requests, and deliver turnkey supply solutions.
  • Communication: To respond to your questions, send updates about your projects, or inform you about our services and offerings.
  • Website Improvement: To analyze website usage and enhance user experience, such as improving navigation or content relevance.
  • Legal Compliance: To comply with applicable laws, regulations, and contractual obligations, including Saudi Arabia’s Personal Data Protection Law (PDPL).
  • Business Operations: To manage client relationships, maintain records, and coordinate with our international and local partners on your behalf.

We will not use your personal information for purposes other than those outlined in this policy unless we obtain your consent or are required by law to do so.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Partners and Vendors: We may share your data with our international and local partners (e.g., FBM Hudson Italiana, Zamil Air Conditioner Factory, etc.) to fulfill procurement or supply requests. These partners are contractually obligated to protect your data and use it only for the intended purpose.
  • With Service Providers: We may engage third-party service providers (e.g., IT support, web analytics, or logistics companies) to assist with our operations. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as in response to a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards in place to protect your privacy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Data Encryption: We use secure protocols (e.g., SSL) to encrypt data transmitted through our website.
  • Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it confidentially.
  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Secure Storage: Your data is stored on secure servers with restricted access, in compliance with PDPL requirements.

Despite our best efforts, no system can be completely secure. If a data breach occurs, we will notify you and the relevant authorities as required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device that help us understand how you interact with our site.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the website to function properly (e.g., navigation and access to secure areas).
    • Analytics Cookies: Help us analyze website traffic and user behavior to improve our services (e.g., Google Analytics).
    • Preference Cookies: Remember your settings and preferences for a better user experience.
  • Managing Cookies: You can control cookies through your browser settings and opt out of non-essential cookies. However, disabling cookies may affect the functionality of our website.

6. Your Rights Under PDPL

As a user in Saudi Arabia, you have rights under the Personal Data Protection Law (PDPL), including:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Correction: You can request that we correct any inaccurate or incomplete data.
  • Right to Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
  • Right to Restrict Processing: You can request that we limit the use of your data in certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, please contact us at Info@control.com.sa or +966 13 867 0691. We will respond to your request within the timeframe required by law.

7. International Data Transfers

As a company working with international partners (e.g., FBM Hudson Italiana in Italy, Talatech Americans in the USA, etc.), we may transfer your data outside Saudi Arabia to fulfill procurement or supply requests. When doing so, we ensure that:

  • The recipient country has adequate data protection laws, or
  • Appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with PDPL requirements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Client inquiry data may be retained for up to 5 years to maintain a record of communications.
  • Website usage data may be retained for up to 2 years for analytics purposes.

Once the retention period expires, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites, such as those of our partners or clients. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Global Control Commercial Company

Prince Badr, Between 23-24 Street

Al-Shamalia, Al-Khobar 31952

Kingdom of Saudi Arabia

Phone: +966 13 867 0691

Email: Info@control.com.sa

Website: www.control.com.sa

We are committed to addressing your concerns promptly and in accordance with applicable laws.

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